Here is the latest communication. no reply from the so much concerned person after I sent the details.
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
We understand your concern regarding the calling card we
request you to provide the details given below to enable
our technical team to assist you in this regard.
Thank you for your time and patience.
For any further assistance, please feel free to contact
Customer Service
http://www.tataindicombroadband.com/contactus.html (the
link contains the location wise contact numbers ) or
mail us on customerservice@vsnl.co.in. We will be
delighted to assist you
Warm Regards,
Paromita,
Customer Service,
TATA Indicom.
-----Original Message-----
From: N. Narayanan [mailto:narayan@imsc.res.in]
Sent: Tuesday, November 20, 2007 5:15 PM
To: Customer Service (Retail-India)
Subject: Re: FW: Kindly Publish the details
Mr Prasanth,
I have already given these details to
customer service at least 3-4
times over email and over phone. All you
do is to reply saying that we
will look into it. I have got tired of it.
All the details are with
customer service under a number of
complaint numbers(each time you have a
new complaint number also). I have all the
details as copies of emails.
But I don't think there is any point in
sending it to you again to get
another complaint number.
If there is any intention from the part
of TATA to solve the issue, it
would have been done already.
-narayanan
*********************************************
One of the nicest things about
telling
the truth is that you don't have to
remember
what you said. - Mark Twain
*********************************************
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
::Narayanan N
: Phone: +91 44 2254 3110
::
::Research Scholar (TCS),
: Email: narayan@imsc.res.in
::
::Institute of Mathematical
Science, : Web :
http://www.imsc.res.in/~narayan::
::Chennai-113.
:
::
:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::
On Tue, 20 Nov 2007,
customerservice wrote:
Dear Mr. Narayanan,
We apologize the inconvenience
caused to you.
With your reference to your
email, we would like to inform
you that, please
provide us the below
information to enable us to do
the needful.
8 digits Card Number :
Card Type
:
Name :
Location :
Calling Location :
Destination number :
Format for Dialing
Destination number:
(Destination number as: 00 -
country code - area code -
destination
number.
Validity & balance of the
Card:
For any further assistance,
please feel free to contact
Customer Service
http://internet.vsnl.com/contact/customercare.htm
or mail us on
customerservice@vsnl.co.in. We
will be delighted to assist
you.
Thank you for your time.
Warm Regards,
Prashanth.R.
Customer Service
TATA Indicom.
-----Original Message-----
From: N. Narayanan
[mailto:narayan@imsc.res.in]
Sent: Monday, November 19,
2007 11:31 AM
To: letters@thehindu.co.in
Cc:
nodalofficer.tn@tatatel.co.in;
srividyaiyer@vsnl.co.in;
Customer Service
(Retail-India)
Subject: Kindly Publish the
details
Dear Editor Sir,
I am writing to you
about a really bad
experience I had with
one of the biggest companies in
India. Note that this is not a
lone experience
by me and there are a number
of people who put their bad
experience on the
web, not to speak of the
majority who usually do not
bother to do so.
Even after 2 months of sending
emails the their customer care
and nodal
officers, there is no positive
development. Hence I decided
to approach
the press to at least let the
people know of the details.
===
I went for a one-month
academic visit at Poland
during sept-oct. Before I
left, I was advised to get a
telephone card so as to make
calls home
without hazzle. After some
research, I found out that
TATA INDICOM offers
global calling cards which
could be used to make calls
from Poland for 6
Rs per minute. They have given
the numbers to be dialed from
Land-phone,
mobile phone or pay phone for
each country. Poland was
listed. To make
doubly sure, I called the
customer service to verify. i
was advised that
it is possible.
So I purchased a card for INR
561 with a talk value of 500
INR.
Once I reached Poland, I tried
to make use of the facility.
Naturally, the
most easily available in a
foriegn country is a payphone
and I tried with
it. It connected to the tata
indicom number, asked for pin
number,
announced the credit balance
and asked to dial the
destination. Once you
dial that, it says, sorry the
call can not be made from this
phone. So I
tried twice more with the same
result from different pay
phones and
different destination numbers.
This cost me some money as
well for the pay
phone charges.
Then Onec I reached my host, I
tried to call from their phone
as well.
That also did not work.
Finally I decided to report it
to the so-called customer
care. I got a
reply on the next day asking
for details of pin and other
details of calls
I made etc. I sent it and that
is the last I heard from them.
Even after
queries, no further reply. I
called up the customer service
and after
giving the details again I was
told I will get further
instructions in a
day or two. Again that is the
last I heard of him.
Finally my visiting period got
over and I came back to India.
Next day I
reported it to the nodal
officer in Chennai asking for
a refund, who
forwarded it to the customer
care again!. I got a prompt
reply saying that
the technical team will
contact me soon. Again that is
all. For last one
month no reply even after
repeated enquirers.
====
Kindly publish a column about
this in the news paper and let
people know
what to expect when they go
for such irresponsible
companies.
Sincerely
narayanan
Sunday, December 2, 2007
Tuesday, November 6, 2007
Customer care of TATA Indicom
I am creating this blog entirely because of one reason. Other people should not have the same experience that I am going through after purchasing a global calling card from TATA Indicom.
I went for a one-month academic visit at Poland during sept-oct. Before I left, I was advised to get a telephone card so as to make calls home without hazzle. After some research, I found out that TATA INDICOM offers global calling cards which could be used to make calls from Poland for 6 Rs per minute. They have given the numbers to be dialed from Land-phone, mobile phone or pay phone for each country. Poland was listed. To make doubly sure, I called the customer service to verify. i was advised that it is possible.
So I purchased a card for INR 561 with a talk value of 500 INR.
Once I reached Poland, I tried to make use of the facility. Naturally, the most easily available in a foriegn country is a payphone and I tried with it. It connected to the tata indicom number, asked for pin number, announced the credit balance and asked to dial the destination. Once you dial that, it says, sorry the call can not be made from this phone. So I tried twice more with the same result from different pay phones and different destination numbers. This cost me some money as well for the pay phone charges.
Then Onec I reached my host, I tried to call from their phone as well. That also did not work.
Finally I decided to report it to the so-called customer care. I got a reply on the next day asking for details of pin and other details of calls I made etc. I sent it and that is the last I heard from them. Even after queries, no further reply. I called up the customer service and after giving the details again I was told I will get further instructions in a day or two. Again that is the last I heard of him.
Finally my visiting period got over and I came back to India. Next day I reported it to the nodal officer in Chennai asking for a refund, who forwarded it to the customer care again!. I got a prompt reply saying that the technical team will contact me soon. Again that is all. For last one month no reply even after repeated enquirers.
Since I believe this kind of irresponsibility can not be taken lightly, I am planning to approach the judiciary. Before that I would like to know if any of you had such problems with customer care in anything from TATA Indicom which would be useful. I also want to make people aware that this is to be expected from this kind of companies.
My communications with TATA INDICOM appears as the next comment. The latest reply from them is after sending a cc of the above to tataindicom nodal officer.
Here is the communication from them
Dear Mr. Narayanan,
We are sorry for the inconvenience caused to you and even regret for the delay in response.
With respect to your concern regarding the calling card, we have forwarded your mail to our higher authority and we will intimate you as per the update. We need your support and cooperation.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm ( the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Paromita,
Customer Service,
TATA Indicom.
From: TN Nodal Desk [mailto:nodalofficer.tn@tatatel.co.in]
Sent: Wednesday, November 07, 2007 9:51 AM
To: Customer Service (Retail-India)
Cc: srividyaiyer@vsnl.co.in
Subject: FW: International Calling cards from TATA INDICOM -
Hi Team,
Kindly check and do the needful for the below case. The customer is irate and says he is going to the court.
Regards
Mahalakshmi
Nodal Desk
-----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com]
- Show quoted text -
Sent: Wednesday, November 07, 2007 3:02 AM
To: Prakash Chandrasekaran; benny@tifr.res.in; arjun@hri.res.in; A. V. Jayanthan; turbasu@hri.res.in; mathnf@imsc.res.in; csnf@imsc.res.in
Cc: TN Nodal Desk; customerservice@vsnl.co.in
Subject: International Calling cards from TATA INDICOM -
Dear Friends,
Please have a go through the mail and if you feel so, do forward it to your friends.
You can also read the same at the blog page http://tata-indicom-card.blogspot.com/ .
regards
narayanan
I went for a one-month academic visit at Poland during sept-oct.
Before I left, I was advised to get a telephone card so as to make calls home without hazzle. After some research, I found out that TATA INDICOM offers global calling cards which could be used to make calls from Poland for 6 Rs per minute. They have given the numbers to be dialed from Land-phone, mobile phone or pay phone for each country.
Poland was listed. To make doubly sure, I called the customer service to verify. i was advised that it is possible.
So I purchased a card for INR 561 with a talk value of 500 INR.
Once I reached Poland, I tried to make use of the facility. Naturally, the most easily available in a foriegn country is a payphone and I tried with it. It connected to the tata indicom number, asked for pin number, announced the credit balance and asked to dial the destination. Once you dial that, it says, sorry the call can not be made from this phone. So I tried twice more with the same result from different pay phones and different destination numbers. This cost me some money as well for the pay phone charges.
Then Onec I reached my host, I tried to call from their phone as well.
That also did not work.
Finally I decided to report it to the so-called customer care. I got a reply on the next day asking for details of pin and other details of calls I made etc. I sent it and that is the last I heard from them.
Even after queries, no further reply. I called up the customer service and after giving the details again I was told I will get further instructions in a day or two. Again that is the last I heard of him.
Finally my visiting period got over and I came back to India. Next day I reported it to the nodal officer in Chennai asking for a refund, who forwarded it to the customer care again!. I got a prompt reply saying that the technical team will contact me soon. Again that is all. For last one month no reply even after repeated enquirers.
Since I believe this kind of irresponsibility can not be taken lightly, I am planning to approach the judiciary. Before that I would like to know if any of you had such problems with customer care in anything from TATA Indicom which would be useful. I also want to make people aware that this is to be expected from this kind of companies.
I will post my communications with TATA INDICOM later.
On Nov 3, 2007 2:29 PM, Narayanan N narayana@gmail.com wrote:
Dear Mr Ravichandran,
Please note that I had sent this complaint about 3 weeks back to
you and you had forwarded it to your customer service. No response
has been there after that. I am yet to hear about recovering my money.
If I do not hear from you on the steps taken to reimburse my credit.,
I will have to take it to the court. I will have to ask for the
compensation for time wasted, court expenses and a public apology in
that stage. So let me hope you will be reasonable.
Also note that the first complaint was made in September without any response.
You will also receive a copy of the mails forwarded to all@ Institute
of Math sciences, IIT Madras, TIFR and Harish Chandra research Inst.,
if I do not hear from you by next Tuesday.
sincerely
narayanan
---------- Forwarded message ----------
From: customerservice customerservice@vsnl.co.in
Date: Oct 18, 2007 3:22 PM
Subject: FW: Complaint Reference: 87561243 (Nodal Case)
To: narayana@gmail.com
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With regard to your mail, kindly note that we registered a complaint
with regard to calling card on your behalf with our technical team and
our team will contact you with the feedback at the earliest.
Your complaint number is 89895463.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://www.internet.vsnl.com/contactus.html ( the link
contains the location wise contact numbers ) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Uday Kiran,
Customer Service,
TATA Indicom.
From: Narayanan N [mailto:narayana@gmail.com]
Sent: Tuesday, October 16, 2007 6:11 PM
To: TN Nodal Desk
Subject: Complaint Reference: 87561243
Dear Mr Ravichandran,
I had purchased a Tataindicom global calling card on 12th
September for 561. I was visiting Poland and wanted to make use of the
facility to call home.
When I tried to call from Poland using the given numbers, it asks for
the pin number and once I enter the pin number, after the announcement
of balance, it asks for destination number. But soon after the number
is entered in the prescribed form it never used to connect. It is
clear that the connection was not through, as the balance is still
intact. It happened a few times and I immediately reported to your
customer care. The communication could be found below, but no response
was received after the initial reply. Afterwards I called up the
customer care and got a reference number 87561243. I was told that I
will be reported about what could be done within 2-3 days. I am back
to India now and have not been able to use your card which I had
purchased for Rs 561. Not to mention the expensed incurred to me for
making calls to your customer care and the troubles. After all these I
was not able to make a single call home using your service. I had to
make other arrangements myself.
I hope to receive a full refund of the costs with the least delay
possible. I am a research scholar from Tata Institute of Fundamental
Research, Mumbai, currently working at the Institute of Mathematical
Sciences, Chennai India and TIFR mumbai . Lots of students from IMSc,
and TIFR go for visits abroad and would like to make use of these
services, if they work properly. Unless, you can rectify problems and
improve your customer care, I can assure you that no students from
TIFR, IMSc, HRI and I.I.T Madras are going to make use of your
facilities.
Do not consider in the wrong way, but unless your response is
improved, I am planning to forward the details to the research
community of the above mentioned institutes, so that they do not have
to go through the same.
I am also willing to go to the consumer court to avoid such problems
in future, if a proper compensation is not made.
I am writing all possibilities now itself, since I do not like to
send replies to a number of email queries and waste my time.
I expect a reply in 3-5 business days by the latest.
Sincerely yours,
Narayanan N
Research Scholar, IMSc, Chennai India.
---------- Forwarded message ----------
From: Narayanan N narayana@gmail.com
Date: Sep 26, 2007 7:13 PM
Subject: Re: FW: Urgent
To: "Customer Service (Retail-India)" customerservice@vsnl.co.in
hello,
Here is the information requested.
Serial Number: 31132799
Pin: 32131909 (first 8 digits)
Name: Narayanan (I bought it from Chennai, India )
Location: Poland
Calling Location: Tried from Poznan and Zielona Gora, Poland.
00 91 4662 260 460
00 91 9447818777
Validity: Not able to use so far. Till 8th July 2008 as on internet
Balance : 500 INR Talk Value.
anyway thank you for the soon response at least.
On 9/26/07, Customer Service (Retail-India) customerservice@vsnl.co.in wrote:
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With your reference to your email, we request you to provide us the
below information to enable us to do the needful.
8 digit Card Number :
Card Type :
Name :
Location :
Calling Location :
Destination number :
Format for Dialing Destination number :
(destination number as : 00 - country code - area code -
destination number.
Validity & balance of the Card :
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://internet.vsnl.com/contact/customercare.htm (the link
contains the location wise contact numbers) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Vijay,
Customer Service,
TATA Indicom.
-----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com] Sent: Tuesday,
September 25, 2007 2:36 PM To: Customer Service (Retail-India)
Subject: Urgent Hello sir/madame, I have purchased a
Tata Indicom Global calling card from India after checking if it is
possible to make calls from Poland. I paid rs 561 for the same.
Now I am in poland for last 2 weeks. I have tried different types
of phones, but all of them say the same thing. Once I connect to
tata indicom after dialing the pin, it says that the call can not
be made from this type of phone. I have tried from land line as
well as pay phone (it is claimed that both do work).
What am I to do with this?. I am here only for 2 more weeks. I did
not know tata indicom makes money by false claims. I hope to give
some publicity for this If I can not get back the money. ( You have a
claim of no liability in the card, which adds to the joke).
sincerely,
narayanan
*********************************************
One of the nicest things about telling the truth is that you
don't have to remember
what you said. - Mark Twain
*********************************************
--
Narayanan N,
Institute of Mathematical Sciences, CIT Campus, Taramani
Chennai-113. Ph: 22543110 Web:http://www.imsc.res.in/~narayan
--
Narayanan N,
Institute of Mathematical Sciences,
CIT Campus, Taramani
Chennai-113. Ph: 22543110
Web:http://www.imsc.res.in/~narayan
--
Narayanan N,
Institute of Mathematical Sciences,
CIT Campus, Taramani
Chennai-113. Ph: 22543110
Web:http://www.imsc.res.in/~narayan
======================================
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Your Comfort. Your Convenience. Your Choice.
======================================
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Dear Mr Ravichandran,
Please note that I had sent this complaint about 3 weeks back to
you and you had forwarded it to your customer service. No response
has been there after that. I am yet to hear about recovering my money.
If I do not hear from you on the steps taken to reimburse my credit.,
I will have to take it to the court. I will have to ask for the
compensation for time wasted, court expenses and a public apology in
that stage. So let me hope you will be reasonable.
Also note that the first complaint was made in September without any response.
You will also receive a copy of the mails forwarded to all@ Institute
of Math sciences, IIT Madras, TIFR and Harish Chandra research Inst.,
if I do not hear from you by next Tuesday.
sincerely
narayanan
---------- Forwarded message ----------
From: customerservice customerservice@vsnl.co.in
Date: Oct 18, 2007 3:22 PM
Subject: FW: Complaint Reference: 87561243 (Nodal Case)
To: narayana@gmail.com
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With regard to your mail, kindly note that we registered a complaint
with regard to calling card on your behalf with our technical team and
our team will contact you with the feedback at the earliest.
Your complaint number is 89895463.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://www.internet.vsnl.com/contactus.html ( the link
contains the location wise contact numbers ) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Uday Kiran,
Customer Service,
TATA Indicom.
----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com]
Sent: Tuesday, October 16, 2007 6:11 PM
To: TN Nodal Desk
Subject: Complaint Reference: 87561243
Dear Mr Ravichandran,
I had purchased a Tataindicom global calling card on 12th
September for 561. I was visiting Poland and wanted to make use of the
facility to call home.
When I tried to call from Poland using the given numbers, it asks for
the pin number and once I enter the pin number, after the announcement
of balance, it asks for destination number. But soon after the number
is entered in the prescribed form it never used to connect. It is
clear that the connection was not through, as the balance is still
intact. It happened a few times and I immediately reported to your
customer care. The communication could be found below, but no response
was received after the initial reply. Afterwards I called up the
customer care and got a reference number 87561243. I was told that I
will be reported about what could be done within 2-3 days. I am back
to India now and have not been able to use your card which I had
purchased for Rs 561. Not to mention the expensed incurred to me for
making calls to your customer care and the troubles. After all these I
was not able to make a single call home using your service. I had to
make other arrangements myself.
I hope to receive a full refund of the costs with the least delay
possible. I am a research scholar from Tata Institute of Fundamental
Research, Mumbai, currently working at the Institute of Mathematical
Sciences, Chennai India and TIFR mumbai . Lots of students from IMSc,
and TIFR go for visits abroad and would like to make use of these
services, if they work properly. Unless, you can rectify problems and
improve your customer care, I can assure you that no students from
TIFR, IMSc, HRI and I.I.T Madras are going to make use of your
facilities.
Do not consider in the wrong way, but unless your response is
improved, I am planning to forward the details to the research
community of the above mentioned institutes, so that they do not have
to go through the same.
I am also willing to go to the consumer court to avoid such problems
in future, if a proper compensation is not made.
I am writing all possibilities now itself, since I do not like to
send replies to a number of email queries and waste my time.
I expect a reply in 3-5 business days by the latest.
Sincerely yours,
Narayanan N
Research Scholar, IMSc, Chennai India.
---------- Forwarded message ----------
From: Narayanan N narayana@gmail.com
Date: Sep 26, 2007 7:13 PM
Subject: Re: FW: Urgent
To: "Customer Service (Retail-India)" customerservice@vsnl.co.in
hello,
Here is the information requested.
Serial Number: 31132799
Pin: 32131909 (first 8 digits)
Name: Narayanan (I bought it from Chennai, India )
Location: Poland
Calling Location: Tried from Poznan and Zielona Gora, Poland.
00 91 4662 260 460
00 91 9447818777
Validity: Not able to use so far. Till 8th July 2008 as on internet
Balance : 500 INR Talk Value.
anyway thank you for the soon response at least.
On 9/26/07, Customer Service (Retail-India) customerservice@vsnl.co.in wrote:
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With your reference to your email, we request you to provide us the
below information to enable us to do the needful.
8 digit Card Number :
Card Type :
Name :
Location :
Calling Location :
Destination number :
Format for Dialing Destination number :
(destination number as : 00 - country code - area code -
destination number.
Validity & balance of the Card :
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://internet.vsnl.com/contact/customercare.htm (the link
contains the location wise contact numbers) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Vijay,
Customer Service,
TATA Indicom.
-----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com]
Sent: Tuesday, September 25, 2007 2:36 PM
To: Customer Service (Retail-India)
Subject: Urgent
Hello sir/madame,
I have purchased a Tata Indicom Global calling card from India after
checking if it is possible to make calls from Poland. I paid rs 561
for the same. Now I am in poland for last 2 weeks. I have tried
different types of phones, but all of them say the same thing. Once I
connect to tata indicom after dialing the pin, it says that the call
can not be made from this type of phone. I have tried from land line
as well as pay phone (it is claimed that both do work).
What am I to do with this?. I am here only for 2 more weeks. I did
not know tata indicom makes money by false claims. I hope to give
some publicity for this If I can not get back the money. ( You have a
claim of no liability in the card, which adds to the joke).
sincerely,
narayanan
Here you can see that it is not a lone case with tata.
http://www.complaintsboard.com/complaints/tata-indicom-c705.h
I went for a one-month academic visit at Poland during sept-oct. Before I left, I was advised to get a telephone card so as to make calls home without hazzle. After some research, I found out that TATA INDICOM offers global calling cards which could be used to make calls from Poland for 6 Rs per minute. They have given the numbers to be dialed from Land-phone, mobile phone or pay phone for each country. Poland was listed. To make doubly sure, I called the customer service to verify. i was advised that it is possible.
So I purchased a card for INR 561 with a talk value of 500 INR.
Once I reached Poland, I tried to make use of the facility. Naturally, the most easily available in a foriegn country is a payphone and I tried with it. It connected to the tata indicom number, asked for pin number, announced the credit balance and asked to dial the destination. Once you dial that, it says, sorry the call can not be made from this phone. So I tried twice more with the same result from different pay phones and different destination numbers. This cost me some money as well for the pay phone charges.
Then Onec I reached my host, I tried to call from their phone as well. That also did not work.
Finally I decided to report it to the so-called customer care. I got a reply on the next day asking for details of pin and other details of calls I made etc. I sent it and that is the last I heard from them. Even after queries, no further reply. I called up the customer service and after giving the details again I was told I will get further instructions in a day or two. Again that is the last I heard of him.
Finally my visiting period got over and I came back to India. Next day I reported it to the nodal officer in Chennai asking for a refund, who forwarded it to the customer care again!. I got a prompt reply saying that the technical team will contact me soon. Again that is all. For last one month no reply even after repeated enquirers.
Since I believe this kind of irresponsibility can not be taken lightly, I am planning to approach the judiciary. Before that I would like to know if any of you had such problems with customer care in anything from TATA Indicom which would be useful. I also want to make people aware that this is to be expected from this kind of companies.
My communications with TATA INDICOM appears as the next comment. The latest reply from them is after sending a cc of the above to tataindicom nodal officer.
Here is the communication from them
Dear Mr. Narayanan,
We are sorry for the inconvenience caused to you and even regret for the delay in response.
With respect to your concern regarding the calling card, we have forwarded your mail to our higher authority and we will intimate you as per the update. We need your support and cooperation.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer Service http://internet.vsnl.com/contact/customercare.htm ( the link contains the location wise contact numbers ) or mail us on customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Paromita,
Customer Service,
TATA Indicom.
From: TN Nodal Desk [mailto:nodalofficer.tn@tatatel.co.in]
Sent: Wednesday, November 07, 2007 9:51 AM
To: Customer Service (Retail-India)
Cc: srividyaiyer@vsnl.co.in
Subject: FW: International Calling cards from TATA INDICOM -
Hi Team,
Kindly check and do the needful for the below case. The customer is irate and says he is going to the court.
Regards
Mahalakshmi
Nodal Desk
-----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com]
- Show quoted text -
Sent: Wednesday, November 07, 2007 3:02 AM
To: Prakash Chandrasekaran; benny@tifr.res.in; arjun@hri.res.in; A. V. Jayanthan; turbasu@hri.res.in; mathnf@imsc.res.in; csnf@imsc.res.in
Cc: TN Nodal Desk; customerservice@vsnl.co.in
Subject: International Calling cards from TATA INDICOM -
Dear Friends,
Please have a go through the mail and if you feel so, do forward it to your friends.
You can also read the same at the blog page http://tata-indicom-card.blogspot.com/ .
regards
narayanan
I went for a one-month academic visit at Poland during sept-oct.
Before I left, I was advised to get a telephone card so as to make calls home without hazzle. After some research, I found out that TATA INDICOM offers global calling cards which could be used to make calls from Poland for 6 Rs per minute. They have given the numbers to be dialed from Land-phone, mobile phone or pay phone for each country.
Poland was listed. To make doubly sure, I called the customer service to verify. i was advised that it is possible.
So I purchased a card for INR 561 with a talk value of 500 INR.
Once I reached Poland, I tried to make use of the facility. Naturally, the most easily available in a foriegn country is a payphone and I tried with it. It connected to the tata indicom number, asked for pin number, announced the credit balance and asked to dial the destination. Once you dial that, it says, sorry the call can not be made from this phone. So I tried twice more with the same result from different pay phones and different destination numbers. This cost me some money as well for the pay phone charges.
Then Onec I reached my host, I tried to call from their phone as well.
That also did not work.
Finally I decided to report it to the so-called customer care. I got a reply on the next day asking for details of pin and other details of calls I made etc. I sent it and that is the last I heard from them.
Even after queries, no further reply. I called up the customer service and after giving the details again I was told I will get further instructions in a day or two. Again that is the last I heard of him.
Finally my visiting period got over and I came back to India. Next day I reported it to the nodal officer in Chennai asking for a refund, who forwarded it to the customer care again!. I got a prompt reply saying that the technical team will contact me soon. Again that is all. For last one month no reply even after repeated enquirers.
Since I believe this kind of irresponsibility can not be taken lightly, I am planning to approach the judiciary. Before that I would like to know if any of you had such problems with customer care in anything from TATA Indicom which would be useful. I also want to make people aware that this is to be expected from this kind of companies.
I will post my communications with TATA INDICOM later.
On Nov 3, 2007 2:29 PM, Narayanan N narayana@gmail.com wrote:
Dear Mr Ravichandran,
Please note that I had sent this complaint about 3 weeks back to
you and you had forwarded it to your customer service. No response
has been there after that. I am yet to hear about recovering my money.
If I do not hear from you on the steps taken to reimburse my credit.,
I will have to take it to the court. I will have to ask for the
compensation for time wasted, court expenses and a public apology in
that stage. So let me hope you will be reasonable.
Also note that the first complaint was made in September without any response.
You will also receive a copy of the mails forwarded to all@ Institute
of Math sciences, IIT Madras, TIFR and Harish Chandra research Inst.,
if I do not hear from you by next Tuesday.
sincerely
narayanan
---------- Forwarded message ----------
From: customerservice customerservice@vsnl.co.in
Date: Oct 18, 2007 3:22 PM
Subject: FW: Complaint Reference: 87561243 (Nodal Case)
To: narayana@gmail.com
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With regard to your mail, kindly note that we registered a complaint
with regard to calling card on your behalf with our technical team and
our team will contact you with the feedback at the earliest.
Your complaint number is 89895463.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://www.internet.vsnl.com/contactus.html ( the link
contains the location wise contact numbers ) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Uday Kiran,
Customer Service,
TATA Indicom.
From: Narayanan N [mailto:narayana@gmail.com]
Sent: Tuesday, October 16, 2007 6:11 PM
To: TN Nodal Desk
Subject: Complaint Reference: 87561243
Dear Mr Ravichandran,
I had purchased a Tataindicom global calling card on 12th
September for 561. I was visiting Poland and wanted to make use of the
facility to call home.
When I tried to call from Poland using the given numbers, it asks for
the pin number and once I enter the pin number, after the announcement
of balance, it asks for destination number. But soon after the number
is entered in the prescribed form it never used to connect. It is
clear that the connection was not through, as the balance is still
intact. It happened a few times and I immediately reported to your
customer care. The communication could be found below, but no response
was received after the initial reply. Afterwards I called up the
customer care and got a reference number 87561243. I was told that I
will be reported about what could be done within 2-3 days. I am back
to India now and have not been able to use your card which I had
purchased for Rs 561. Not to mention the expensed incurred to me for
making calls to your customer care and the troubles. After all these I
was not able to make a single call home using your service. I had to
make other arrangements myself.
I hope to receive a full refund of the costs with the least delay
possible. I am a research scholar from Tata Institute of Fundamental
Research, Mumbai, currently working at the Institute of Mathematical
Sciences, Chennai India and TIFR mumbai . Lots of students from IMSc,
and TIFR go for visits abroad and would like to make use of these
services, if they work properly. Unless, you can rectify problems and
improve your customer care, I can assure you that no students from
TIFR, IMSc, HRI and I.I.T Madras are going to make use of your
facilities.
Do not consider in the wrong way, but unless your response is
improved, I am planning to forward the details to the research
community of the above mentioned institutes, so that they do not have
to go through the same.
I am also willing to go to the consumer court to avoid such problems
in future, if a proper compensation is not made.
I am writing all possibilities now itself, since I do not like to
send replies to a number of email queries and waste my time.
I expect a reply in 3-5 business days by the latest.
Sincerely yours,
Narayanan N
Research Scholar, IMSc, Chennai India.
---------- Forwarded message ----------
From: Narayanan N narayana@gmail.com
Date: Sep 26, 2007 7:13 PM
Subject: Re: FW: Urgent
To: "Customer Service (Retail-India)" customerservice@vsnl.co.in
hello,
Here is the information requested.
Serial Number: 31132799
Pin: 32131909 (first 8 digits)
Name: Narayanan (I bought it from Chennai, India )
Location: Poland
Calling Location: Tried from Poznan and Zielona Gora, Poland.
00 91 4662 260 460
00 91 9447818777
Validity: Not able to use so far. Till 8th July 2008 as on internet
Balance : 500 INR Talk Value.
anyway thank you for the soon response at least.
On 9/26/07, Customer Service (Retail-India) customerservice@vsnl.co.in wrote:
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With your reference to your email, we request you to provide us the
below information to enable us to do the needful.
8 digit Card Number :
Card Type :
Name :
Location :
Calling Location :
Destination number :
Format for Dialing Destination number :
(destination number as : 00 - country code - area code -
destination number.
Validity & balance of the Card :
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://internet.vsnl.com/contact/customercare.htm (the link
contains the location wise contact numbers) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Vijay,
Customer Service,
TATA Indicom.
-----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com] Sent: Tuesday,
September 25, 2007 2:36 PM To: Customer Service (Retail-India)
Subject: Urgent Hello sir/madame, I have purchased a
Tata Indicom Global calling card from India after checking if it is
possible to make calls from Poland. I paid rs 561 for the same.
Now I am in poland for last 2 weeks. I have tried different types
of phones, but all of them say the same thing. Once I connect to
tata indicom after dialing the pin, it says that the call can not
be made from this type of phone. I have tried from land line as
well as pay phone (it is claimed that both do work).
What am I to do with this?. I am here only for 2 more weeks. I did
not know tata indicom makes money by false claims. I hope to give
some publicity for this If I can not get back the money. ( You have a
claim of no liability in the card, which adds to the joke).
sincerely,
narayanan
*********************************************
One of the nicest things about telling the truth is that you
don't have to remember
what you said. - Mark Twain
*********************************************
--
Narayanan N,
Institute of Mathematical Sciences, CIT Campus, Taramani
Chennai-113. Ph: 22543110 Web:http://www.imsc.res.in/~narayan
--
Narayanan N,
Institute of Mathematical Sciences,
CIT Campus, Taramani
Chennai-113. Ph: 22543110
Web:http://www.imsc.res.in/~narayan
--
Narayanan N,
Institute of Mathematical Sciences,
CIT Campus, Taramani
Chennai-113. Ph: 22543110
Web:http://www.imsc.res.in/~narayan
======================================
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Your Comfort. Your Convenience. Your Choice.
======================================
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Dear Mr Ravichandran,
Please note that I had sent this complaint about 3 weeks back to
you and you had forwarded it to your customer service. No response
has been there after that. I am yet to hear about recovering my money.
If I do not hear from you on the steps taken to reimburse my credit.,
I will have to take it to the court. I will have to ask for the
compensation for time wasted, court expenses and a public apology in
that stage. So let me hope you will be reasonable.
Also note that the first complaint was made in September without any response.
You will also receive a copy of the mails forwarded to all@ Institute
of Math sciences, IIT Madras, TIFR and Harish Chandra research Inst.,
if I do not hear from you by next Tuesday.
sincerely
narayanan
---------- Forwarded message ----------
From: customerservice customerservice@vsnl.co.in
Date: Oct 18, 2007 3:22 PM
Subject: FW: Complaint Reference: 87561243 (Nodal Case)
To: narayana@gmail.com
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With regard to your mail, kindly note that we registered a complaint
with regard to calling card on your behalf with our technical team and
our team will contact you with the feedback at the earliest.
Your complaint number is 89895463.
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://www.internet.vsnl.com/contactus.html ( the link
contains the location wise contact numbers ) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Uday Kiran,
Customer Service,
TATA Indicom.
----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com]
Sent: Tuesday, October 16, 2007 6:11 PM
To: TN Nodal Desk
Subject: Complaint Reference: 87561243
Dear Mr Ravichandran,
I had purchased a Tataindicom global calling card on 12th
September for 561. I was visiting Poland and wanted to make use of the
facility to call home.
When I tried to call from Poland using the given numbers, it asks for
the pin number and once I enter the pin number, after the announcement
of balance, it asks for destination number. But soon after the number
is entered in the prescribed form it never used to connect. It is
clear that the connection was not through, as the balance is still
intact. It happened a few times and I immediately reported to your
customer care. The communication could be found below, but no response
was received after the initial reply. Afterwards I called up the
customer care and got a reference number 87561243. I was told that I
will be reported about what could be done within 2-3 days. I am back
to India now and have not been able to use your card which I had
purchased for Rs 561. Not to mention the expensed incurred to me for
making calls to your customer care and the troubles. After all these I
was not able to make a single call home using your service. I had to
make other arrangements myself.
I hope to receive a full refund of the costs with the least delay
possible. I am a research scholar from Tata Institute of Fundamental
Research, Mumbai, currently working at the Institute of Mathematical
Sciences, Chennai India and TIFR mumbai . Lots of students from IMSc,
and TIFR go for visits abroad and would like to make use of these
services, if they work properly. Unless, you can rectify problems and
improve your customer care, I can assure you that no students from
TIFR, IMSc, HRI and I.I.T Madras are going to make use of your
facilities.
Do not consider in the wrong way, but unless your response is
improved, I am planning to forward the details to the research
community of the above mentioned institutes, so that they do not have
to go through the same.
I am also willing to go to the consumer court to avoid such problems
in future, if a proper compensation is not made.
I am writing all possibilities now itself, since I do not like to
send replies to a number of email queries and waste my time.
I expect a reply in 3-5 business days by the latest.
Sincerely yours,
Narayanan N
Research Scholar, IMSc, Chennai India.
---------- Forwarded message ----------
From: Narayanan N narayana@gmail.com
Date: Sep 26, 2007 7:13 PM
Subject: Re: FW: Urgent
To: "Customer Service (Retail-India)" customerservice@vsnl.co.in
hello,
Here is the information requested.
Serial Number: 31132799
Pin: 32131909 (first 8 digits)
Name: Narayanan (I bought it from Chennai, India )
Location: Poland
Calling Location: Tried from Poznan and Zielona Gora, Poland.
00 91 4662 260 460
00 91 9447818777
Validity: Not able to use so far. Till 8th July 2008 as on internet
Balance : 500 INR Talk Value.
anyway thank you for the soon response at least.
On 9/26/07, Customer Service (Retail-India) customerservice@vsnl.co.in wrote:
Dear Mr. Narayanan,
We regret for the inconvenience caused to you.
With your reference to your email, we request you to provide us the
below information to enable us to do the needful.
8 digit Card Number :
Card Type :
Name :
Location :
Calling Location :
Destination number :
Format for Dialing Destination number :
(destination number as : 00 - country code - area code -
destination number.
Validity & balance of the Card :
Thank you for your time and patience.
For any further assistance, please feel free to contact Customer
Service http://internet.vsnl.com/contact/customercare.htm (the link
contains the location wise contact numbers) or mail us on
customerservice@vsnl.co.in. We will be delighted to assist you.
Warm Regards,
Vijay,
Customer Service,
TATA Indicom.
-----Original Message-----
From: Narayanan N [mailto:narayana@gmail.com]
Sent: Tuesday, September 25, 2007 2:36 PM
To: Customer Service (Retail-India)
Subject: Urgent
Hello sir/madame,
I have purchased a Tata Indicom Global calling card from India after
checking if it is possible to make calls from Poland. I paid rs 561
for the same. Now I am in poland for last 2 weeks. I have tried
different types of phones, but all of them say the same thing. Once I
connect to tata indicom after dialing the pin, it says that the call
can not be made from this type of phone. I have tried from land line
as well as pay phone (it is claimed that both do work).
What am I to do with this?. I am here only for 2 more weeks. I did
not know tata indicom makes money by false claims. I hope to give
some publicity for this If I can not get back the money. ( You have a
claim of no liability in the card, which adds to the joke).
sincerely,
narayanan
Here you can see that it is not a lone case with tata.
http://www.complaintsboard.com/complaints/tata-indicom-c705.h
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